Cathy Balding on Leading Change

This has really helped my thinking re a Quality framework I'm developing. I took a lot of notes and summarised key points at a recent meeting I had with my team. A couple of interesting points I took from this session were (1) that change fatigue can be related to 'poor' change fatigue which resonates with me and my previous experience of quality improvement and (2) that it is worthwhile approaching change as wanting to make a positive difference to the people who you want to come with you. For 2017 I am going to focus on those within my circle of influence, focus on developing relationships with those outside of my circle of influence, and focus on managing beliefs and expectations.